Support

One team supports your whole system — software, tablets, scanners, and workstations. Get help from the same people who built and installed it.

How to Get Help

Email Support

Send us an email and we will respond within one business day. Include your company name and a description of the issue.

cory.niemann@yardhawkpro.com

Phone Support

For urgent issues affecting your yard operations, call us directly during business hours (Mon-Fri, 7 AM - 6 PM CT).

Contact Sales for Number

Hardware & Devices

Problem with a tablet, scanner, or workstation? We manage the device fleet remotely — lost or damaged hardware is revoked in one click and a replacement arrives paired and ready to work.

Request a replacement
Support

Service Tracker

All services are up to date and online.

Platform & Realtime Sync Online
Tablet Fleet Online
Desktop Workstations Online
Reports, Exports & Printing Online
System Updates Up to Date
What's New

Recent Platform Updates

New Module

Trailer Yard management

Run the drop-trailer lot gate to gate: scan-based check-in and departure wizards, zones and spots, appointments, work orders, move requests, and dwell-time alerts.

Field Work

Tablet floor view for yard crews

A simplified full-screen tablet view for jockeys and forklift operators — see where trailers are and what goes in them, with zone-grouped loading and live progress.

Security

Full security audit pass

Row-level security verified across every tenant table, and device credentials confirmed hashed with timing-safe checks — part of our ongoing release-cycle audits.