How to Get Help
Email Support
Send us an email and we will respond within one business day. Include your company name and a description of the issue.
cory.niemann@yardhawkpro.comPhone Support
For urgent issues affecting your yard operations, call us directly during business hours (Mon-Fri, 7 AM - 6 PM CT).
Contact Sales for NumberFrequently Asked Questions
How do I reset a user's password?
Administrators can reset any user's password from Settings > Users. Click the user's name, then select "Reset Password." The user will be prompted to create a new password on their next login.
Can I add more tracks after initial setup?
Yes. Go to Settings > Tracks to add, rename, reorder, or group tracks at any time. Changes are reflected immediately across the track map and all wizards.
What happens if I lose internet connection?
YardHawk requires an active internet connection to sync data. If connectivity drops during an operation, you will see an error message. Retry once the connection is restored -- no data is lost on the server side.
How is my data secured?
Each client gets a physically isolated database. All data is encrypted in transit (TLS) and at rest. Access is controlled through role-based permissions with full audit logging of every action.
Can multiple users work simultaneously?
Yes. YardHawk supports real-time multiplayer sync. When one user moves a car, other users see the change instantly without refreshing the page.
How do I export data for my accounting team?
Every report in YardHawk includes Print, CSV Export, and Email buttons. The Accounting page provides detailed location inventory, activity logs, and hauling reports with full weight breakdowns.